Skip to main content

Grand Canyon National Park will remain open and accessible during the government shutdown.

  • Grand Canyon Sunrise

Frequently Asked Questions

The Grand Hotel is located in the town of Tusayan, approximately one mile south of Grand Canyon National Park. It is approximately 7 miles from Grand Canyon Village, and approximately 30 miles from the East Entrance Station. This property is located outside the Grand Canyon National Park.

Sky Harbor International Airport (PHX) – in Phoenix, Arizona is about 3 hours and 25 minutes (229 miles) to Tusayan. This is the closest international airport.
Harry Reid International Airport (LAS) – in Las Vegas, Nevada is about 4 hours and 15 minutes (271) from Tusayan.
Flagstaff Pulliam Airport (FLG) – in Flagstaff, Arizona is about 1 hour and 25 minutes (84 miles) from Tusayan.

There are fuel stations available in the town of Tusayan, approximately .3 miles from The Grand Hotel.

Yes. An entrance fee (pass) is required to enter the Grand Canyon National Park. You are encouraged to purchase this before arriving to save time, but you may also purchase passes at any entrance station upon arrival. Fees and pass types, including costs, can be found here. All visitors, including guests of our lodges, must purchase a park pass from the National Park Service, which is not included in our lodging or tour reservations.

At the Grand Canyon, you can encounter any weather, in any season, so packing layers are essential year-round. You’ll also want sturdy footwear, sunscreen, and a refillable water bottle.

We offer a variety of in-park tours including motorcoach tours, mule rides, and our historic railway! These tours start inside the Grand Canyon National Park. It is recommended to choose the Maswik Lodge as your pickup location if staying at The Grand Hotel as there is more available parking at that location. Information on each tour can be found through our tours and activities page on the Grand Canyon National Park Lodges website.

Xanterra operates a collection of gift shops located inside the park. Our thoughtfully curated items feature art from local artisans and indigenous artists, sustainable items, made in USA products, and much more! There are additional gift shops located at some of the National Park Service ran attractions such as Kolb Studio, Hopi House, Lookout Studio, and Hermit’s rest. Guests can also purchase select items through our online gift shop!

Standard Rooms, Deluxe Rooms, and the Grand Suite. Find more details about our room types here.

All rooms are non-smoking, and non-vaping.

Yes. You can find available ADA rooms in our online reservation system by selecting “Show ADA Accessible Rooms” in the filter menu. You can also speak with a reservation agent at (888) 634-7263 regarding units for guests with disabilities and larger room sizes.

For more information on park accessibility, please visit the National Park Service’s accessibility page here.

We accept reservations for stays up to 13 months in advance. Specifically, on the 1st of each month, we’ll begin accepting reservations for the same entire month of the following year. For more information, please review our reservation policies.

A waitlist for room reservations is not available.

Cancellations do occur; however, they can occur at random, which could result in limited success in obtaining the dates and accommodations you desire. If your first choice is not available, rather than scheduling your vacation around the possibility of a cancellation, we suggest checking alternate dates instead. If you want to continue to check for cancellations, you may visit our online booking engine, use our chat feature, or contact an agent at (888) 634-7263.

You can use our online reservation system  to sign-in. You may retrieve your reservation via the below “Modify or cancel an existing reservation” button, click “Modify & Cancel” and follow the prompts to login with your email address and password. If you have not setup an online profile with a password, please click on “Find my reservation” and follow the prompts with the required details. If the reservation has been made through another website, company, or travel agency, please contact them directly for any modifications, cancellations or specific questions regarding your reservation.

See Policies or Changes & Cancellations here.

Modify or Cancel Your Reservation

Please note that only reservations made online can be modified online. If you wish to modify a reservation that was not made online please contact our central reservation office directly at 888-63GRAND (888-634-7263). We recommend you call our central reservations office directly to modify or cancel a reservation within 5 days of arrival. Modify or cancel an existing reservation.

If you have a reservation at The Grand, and would like to move to a property inside Grand Canyon National Park, the standard cancellation policy applies. In order to receive a full refund, you would need to cancel The Grand reservation at least 72 hours prior to your arrival date. If you cancel within the 72 hour window, you forfeit your deposit.

There is a $75 early check-out fee if you decide to leave early.

If you cancel your reservation for any reason less than three days prior to arrival, your deposit will be forfeited.

Pets of any kind are not permitted in rooms at the Grand Hotel; only service animals are allowed. A kennel, located inside the Grand Canyon National Park, is available for boarding cats and dogs. During business hours, 7:30 a.m. – 5:00 p.m. guests can contact the Kennel at (928) 638-0534. After hours, contact the in-park switchboard at (928) 638-2631 for assistance and information.

Yes! All rooms offer air conditioning and heat

Yes! All rooms have TVs.

Yes, Wi-Fi is included with your stay at The Grand Hotel.

Yes! The Grand Hotel offers free 24-hour access to a business center containing free internet, two computer stations and a printer. The business center is in the lobby of the main hotel.

Guns are not allowed at any Xanterra properties or on any tours. For more information on Firearm policies within the National Parks, visit the National Park Service website.

Having trouble remembering your password for your existing online booking account? Follow these steps:

  1. Click “RESERVE” button in the top right corner
  2. Click “Sign In”
  3. Click “Help I can’t access my account”
  4. Enter Email address and Click “RESET PASSWORD”
  5. If you don’t remember, click “I forgot my username” and follow the instructions on the screen
  6. A 16-digit secret code will be emailed to you, enter in the “Code” field (Hint: copy and paste for ease, this code is not case sensitive)
  7. Create a new password following the password requirements (must be 8 to 60 in length, contain at least one uppercase, one lowercase, one special character and one digit)
  8. Click “SET NEW PASSWORD”
  9. You’ll be brought back to the sign-in page, please use your new credentials to log in

At The Grand Hotel, you will find two excellent options:

Canyon Star Steakhouse: A full-service restaurant serving breakfast, lunch, and dinner in a warm and welcoming atmosphere.

Canyon Star Saloon: A casual spot featuring limited lunch items and appetizers, perfect for a light bite or relaxed gathering.

For more details, please visit the Canyon Star Steakhouse’s website.

The Grand Hotel Canyon Star Steakhouse does accept reservations.

Cooking is not allowed in any guest rooms. This includes any self-heating meal or noodle bowl, which will set off our sensitive fire alarms. You could incur a substantial charge if you are found to be cooking in your room

Rates

We are currently accepting reservations for stays up to 13 months in advance. On the first of each month, we will begin accepting reservations for the entire month of the following year. For example, on September 1, we will accept reservations through September 30 of the following year.

Your deposit guarantees your reservation. Any modifications to your reservation(s) may result in the entire stay being subject to the new applicable rate.

  • Unless otherwise noted, the rates apply per room, per night, based on double occupancy.
  • Rates do not include 6.737% room tax.
  • Taxes and surcharges are subject to change. All room rates are subject to applicable taxes and/or surcharges.
  • Rates are stated in U.S. dollars.
  • Reservations for individuals may be made for up to 9 rooms*
  • Ten or more rooms for the same stay is considered a Group and can be made by contacting group sales at 800-843-8723.

Reservation Policies

Advance reservations are strongly recommended. Our rooms are extremely popular and frequently sell out quickly. We regret that we cannot offer a wait list for accommodations.

Deposits

A deposit of the first night’s rate at each location is required at time of reservation. Advance deposits are payable by all major credit cards. We accept Visa, Master Card, Discover, and American Express.

Final Payments

Remaining nights may be paid for at check-out using cash or any major credit card.

Cancellations
If your plans change for any reservation, you may receive a full refund of the deposit provided you cancel the reservation and obtain a cancellation number at least 3-days prior to the designated check-in time and arrival date. If making a reservation within 3-days of arrival, the deposit is immediately non-refundable. Modify or cancel an existing reservation.

Pets and Service Dogs

Animals or pets are not allowed, with the exception of qualified Service Dogs for guests with disabilities. Please advise your reservations agent if you are traveling with a Service Dog.

What is a Service Dog?

At The Grand Hotel at the Grand Canyon, a Service Dog is defined as a dog that is personally trained to do work or perform tasks for the benefit of a guest with a disability. There are many different acceptable conditions for using a service dog, such as guiding a blind person, pulling a wheelchair, or alerting and protecting a person who is having a seizure, and other special tasks as defined in Title III of the Americans with Disabilities Act (ADA). A Service Dog is not a pet.

Are pets, Service Dogs in Training, or Emotional Support Dogs considered Service Dogs?

No. Service Dogs do not include pets or Service Dogs in Training. Nor are Emotional Support Dogs or “assistance animals” considered Service Dogs based on a decision by the U.S. Department of Justice. None of these animals will be able to stay at The Grand Hotel at the Grand Canyon.

Guest Check-in/out times
Check-in time: after 4:00 p.m.
Check-out time: 11:00 a.m.

Guests may download the JustIN Mobile app for Apple or Android prior to their arrival, which allows them to use their phone as a digital room key.

Online Payment Methods
We accept all major credit cards for online payments: Visa, MasterCard, Discover, and American Express.

How To Make A Hotel Reservation
You can quickly and efficiently make a reservation or check availability online or you can call us toll free at 888-63GRAND (888-634-7263)

Central Reservations Hours of Operation
Daily – 7:00 a.m. to 7:00 p.m., Mountain Time

What Time is It?
Time is confusing out here! Grand Canyon is located in Arizona, and does not follow daylight savings as it is in the Mountain Standard Time Zone. However Denver, where our Central Reservations Office is located, does follow DST as it is in the Mountain Time Zone. Click here to check what time it is at our Central Reservations Office.

Call Us
Toll-free within the U.S.: 1-888-63-GRAND (888-634-7263)
Outside the U.S.: 303-265-7000

NOTE: The reservations office is closed Thanksgiving, Christmas and New Year’s Day, and will close at 12:00 p.m. on the day prior to each of these holidays.

For same day reservations or to reach a lodge guest, please call 928-638-3333

You may also contact us at:
Xanterra Travel Collection®
Central Reservations
6312 South Fiddlers Green Circle, Suite 600N
Greenwood Village, Colorado 80111

Yes! The Grand Hotel has a 24-hour Front Desk.

While we would prefer the key cards be returned at checkout, if you’ve accidentally taken it with you, keep it as a souvenir!

If something is lost in our of our lodges, restaurants or on a tour please fill out this form.

If you are still at our property, check with the front desk at your lodge. We will work hard to reunite you with your lost item.